Frequently Asked Questions – Pawlio™ 🐾

About Pawlio™

Why was Pawlio™ created?

Pawlio™ was born from a simple story: the story of Lio, our beloved four-legged companion.

We created Pawlio with one mission: to design practical, stylish, and useful accessories that improve pets’ everyday lives while strengthening the unique bond we share with them.

Product Questions

Is the Pawlio™ water bottle suitable for all dogs?

Yes. The Pawlio™ water bottle is designed for small, medium, and large dogs. It can also be used for certain cats.

Its convenient design allows every companion to drink easily during walks, travels, or outdoor activities.

What is the capacity of the Pawlio™ water bottle?

The Pawlio™ water bottle has an 800 ml capacity, making it ideal for keeping your pet hydrated during daily walks as well as longer outdoor adventures.

Is the water bottle easy to carry?

Yes. Its compact and lightweight design has been created to go wherever you and your companion go:

• Walks;
• Hiking trips;
• Travel;
• Car rides;
• Holidays.

It easily fits into a bag or can be comfortably carried by hand.

Can water be stored in the bottle for a long time?

The Pawlio™ water bottle is designed to carry clean water to keep your pet hydrated during outings.

To ensure proper hygiene, we recommend replacing the water regularly and cleaning the bottle after use.

Orders & Delivery

What are the delivery times?

Orders are usually processed within 1 to 3 business days.

Delivery times may vary depending on your location:

• France: approximately 5 to 10 business days;
• Europe: approximately 7 to 15 business days.

You will receive tracking information once your order has been shipped.

How can I track my order?

As soon as your order is shipped, you will receive a confirmation email with your tracking information.

If you need assistance, our team is available through our Contact page.

Can I modify or cancel my order?

If your request is made shortly after your purchase, please contact us as soon as possible.

We will do our best to accommodate your request before your order is shipped.

Returns & Refunds

Can I return my product?

Yes. In accordance with our return policy, you have 14 days after receiving your order to request a return, provided that the product is unused and in its original condition.

What should I do if my product arrives damaged?

Please contact us with your order number and photos of the product received.

Our team will review your request and provide you with the most suitable solution.

Payment & Security

Is payment secure?

Yes. All transactions made on Pawlio™ are secure to protect your personal information and payment details.

Which payment methods do you accept?

Available payment methods are displayed during the checkout process.

Have another question?

Our Pawlio™ team is here to help.

📩 Contact us through our Contact page and we will get back to you as soon as possible.

Pawlio™ — Thoughtfully designed accessories made with love for those who walk by our side every day. 🐾